Every ticket, with the equipment behind it.
Service requests, repairs and preventive maintenance run on the same record as your equipment. Requests arrive from anywhere, move through your own workflow, and every fix is logged against the asset it was for.
Ticket #
Ticket Name
Assignee
Status
Priority
#4121
Router PSU fan alarm
#4120
Intercom beltpack dropping
#4055
Viewfinder fault, Camera 4
#4118
Replay server not booting
#4102
Lens back-focus drifting
#4117
Tally light intermittent
Service, on the same record as the equipment.
When something breaks the night before a show, nobody should be hunting for the serial number, the warranty or the last time it was fixed. In Beam the ticket opens on the asset, so all of that is already there.
The same goes for the work that stops things breaking. Recurring maintenance, checklists and repair tickets sit on the record too, so the history of every device is in one place.
Any channel
Requests by email, public form, client portal or straight from an asset.
Your workflow
Ticket types, statuses, fields and views set up the way your teams work.
The whole story
Asset, warranty, location, parts used and every message, on the ticket.
Prevent the next one
Recurring maintenance with checklists, and a repair ticket when a check fails.
Every request lands in one place
Requests come in by email, through a public form or your client portal, or straight from an asset with a quick action. Each one becomes a ticket in a shared inbox, linked to the equipment it is about.
- Email, public form and client portal
- Create tickets from an asset or a list
- Shared inbox for each ticket type
- Primary and secondary assets on every ticket
Ticket #
Ticket Name
Assignee
Status
Assets
Due Date
Priority
#4121
Router PSU fan alarm
#4120
Intercom beltpack dropping
#4055
Viewfinder fault, Camera 4
#4118
Replay server not booting
#4102
Lens back-focus drifting
#4117
Tally light intermittent
Email5
Public form3
Client portal2
From an asset1
Manufacturer advisory1
Ticket#4121 · Support
AssetCore video router
Your workflow, your statuses
Set up a ticket type for each kind of work, with its own statuses, fields and views. Work the queue as a list, or drag tickets across a board as they move from submitted to complete.
- Multiple ticket types and workflows
- Custom statuses, grouped open, in progress and closed
- Custom fields and saved views
- List and Kanban board views
Submitted4
#4121
Router PSU fan alarm#4117
Tally light intermittent#4116
Patch panel labelsWorking3
#4055
Viewfinder fault, Camera 4#4102
Lens back-focus driftingAwaiting Vendor2
#4118
Replay server not booting#4097
Console fader replacementOn Hold1
#4120
Intercom beltpack droppingSubmitted
Pending Assignment
PROGRESS
Awaiting Vendor
Working
On Hold
CLOSED
Unknown Issue
Complete
The whole story on every ticket
Open a ticket and the asset is there with its warranty, lifecycle and location. Parts withdrawn, repair costs, attachments, comments and replies to the requester are all logged against it.
- Asset warranty, lifecycle and location in view
- Spare parts withdrawn from stock
- Repair cost tracking
- External replies by email, inside the ticket
Support#4055Viewfinder fault, Camera 4
Description
Viewfinder blanks intermittently on Camera 4 during the 2nd half.
Swap viewfinder cable
Test on the CCU before the next show
AssetsAdd
Primary Asset
Sony
Product WarrantyActive
Product LifecycleSupported
LocationOB Unit 3 · Rack 12
History
Jon Reyeswithdrew Bulk Item(s)
Maya Chenchanged Status
Maya Chensent an external response
Viewfinder cablebulk item · 1$84
Labor1.5 hours$142
Total$226
Maintenance that prevents the next ticket
Schedule recurring maintenance on assets and locations, assign it, and attach a checklist. Track completion per asset, and when a check finds something wrong, raise a repair ticket from it in one step.
- Recurring tasks on assets and locations
- Checklists and completion tracking
- Calendar view and assignees
- Repair tickets created from a failed check
Task
Every
Next due
Assignee
Sensor clean and focus checkSony HDC-3500 · 14 assets
Every 6 months
Due in 14dMCMaya C.Annual service and calibrationVideo router
Yearly
ScheduledJRJon R.Generator load testMain site · Plant room
Monthly
Due tomorrowPNPriya N.UPS battery checkOB Unit 3
Quarterly
CompleteJRJon R.Fiber connector inspectionCamera chains · 6 kits
Before each show
ScheduledMCMaya C.Clean sensor and filter wheel
Check back-focus on chart
Inspect fiber connector
Test tally and intercom
Record result on the asset
Work that routes itself.
Rules, alerts and notifications move work to the right person without anyone forwarding an email. Set them up once per ticket type, and change them as your teams change.
- WhenA manufacturer issues an advisoryThenA ticket opens on every affected device
- WhenA maintenance check finds a faultThenA repair ticket is created on the asset
- WhenA ticket changes statusThenThe assignee and their group are notified
- WhenA spare part is used on a repairThenStock updates, and low stock prompts a restock
- WhenA request arrives by email or formThenIt lands in the shared inbox as a ticket
Connected to the rest of Beam.
Tickets and maintenance sit on the same record as everything else, so each fix updates the asset, the stock and the costs behind it.
- Asset IntelligenceEvery ticket and task on the asset record, with its full service history.
- Built-in Product DataManufacturer advisories open tickets on the devices they affect, with the manual attached.
- Consumable & Parts ManagementSpare parts withdrawn on a repair come straight out of stock.
- Projects & ProcurementPurchase requests raised from a ticket or a maintenance task.
- Scheduling & ReservationsTickets related to the show or booking the equipment is out on.
- Integrations, API & MCPKept in step with your service desk, and open to your AI assistant.
One queue, every team that keeps the show running.
- EngineeringWhat is broken, and what is it connected to?The asset, its warranty, its manual and its last repairs, on the ticket.
- OperationsWhat is due this week, and who has it?Maintenance and tickets by site, assignee and due date, on a list, board or calendar.
- FinanceWhat did repairs cost this year?Parts and labor on every ticket, reported by asset, product or site.
- Clients and crewsWhere is my request?Raise it from a form, email or the client portal, and get replies by email.
Set up around how your teams already work.
Our team sets up your ticket types, statuses and maintenance schedules with you during onboarding, and brings your open tickets and service history across.
Shape the workflow
Ticket types, statuses, fields and views for each team, and who is notified when.
Open the channels
Email, the public form and the client portal, each landing in the right inbox.
Schedule the maintenance
Recurring tasks and checklists on the assets and locations that need them.
Everything in Ticketing, Workflows & Maintenance.
The full capability list, grouped the way the product is. Open a group to see what is in it.
Service ticketingRequests, repairs and incidents.
- Multiple ticket types and workflows
- Custom fields and statuses
- Shared inbox
- Kanban board view
- Primary and secondary asset linking
- Spare parts tracking
- Repair cost tracking
- External communication within tickets
- Attachments and comments with mentions
Ticket channelsWhere requests come from.
- In-app ticket creation
- Public form for external users
- Email to ticket
- Client portal support requests
- Create and relate tickets from asset views
MaintenanceThe work that keeps things running.
- Recurring maintenance tasks on assets and locations
- Calendar view
- User assignment
- Completion tracking
- Maintenance status per asset
- Attached checklists
- Repair tickets created for assets needing more service
Workflows and notificationsMoving work to the right person.
- Custom alerts and alert rules
- Status change notifications
- Notifications by user group
- Mention alerts
- Maintenance due alerts
- Ticket assignment notifications
Reports and recordsProof of the work.
- Custom PDF reports for tickets and maintenance
- Drag and drop template builder
- Activity history with full audit trail
- Dashboards for service metrics
In the fieldAway from the desk.
- Mobile access to tickets and maintenance
- Beam Lens barcode scanning
- On-site ticket creation
Related products.
See your service desk on the record.
Bring a few of this week's tickets and we will walk them through Beam with you.