Support
Who helps once you are running on Beam, where to find answers yourself, and what comes with every plan.
- 8am to 8pm ET supportIn several languages, included with every plan.
- Your implementation specialistYour contact for setup questions after go-live.
- A help center with AI searchStep-by-step guides for every part of Beam.
- Every update includedEach release reaches every customer.
Support
Help from people who know your operation, guides to find answers yourself, and the basics included with every plan.
People
A team that knows your operation.
- Standard support8am to 8pm ET, in several languages. Included with every plan.
- Your implementation specialistStays your contact for setup and configuration questions after go-live.
- Feedback that reaches the product teamGaps and feature requests from your team go straight to the people building Beam.
Self-serve
Answers without waiting.
- Help centerStep-by-step guides for every part of Beam, with AI search.Open the help center
- Release notesWhat changed in each release, month by month.Read the release notes
- NewsroomProduct news, guides and stories from Beam customers.Visit the newsroom
Included
Standard with every plan.
- Every future updateEvery release reaches every customer, with no version lockout.
- Unlimited usersTrain the whole team. There is no per-seat pricing.
- Controlled access to your dataBeam staff access customer data only for a specific purpose, such as a support request, and each access is tied to a recorded ticket.Security and trust
For system integrators
Support doesn't stop at handover. Keep serving each client from their own workspace.
Integration Intelligence- Post-deployment supportStay involved after the install, with the client's equipment and contracts in view.
- Client ticket submissionClients raise service requests themselves, straight into your queue.
- Client-facing documentsManuals, drawings and as-builts shared in the client's workspace.
Help center
Step-by-step guides for each part of Beam, written by the team that builds it. Search them, or ask the help center's AI a question in your own words.
AssetsInventoryPurchasesManufacturersProductsReservationsTicketsContactsDocumentsUpdatesAccount configurationCommon components
The help center opens in a new tab.
Questions before you start?
Tell us about your operation and we will show you how Beam, and the support around it, would work for your team.