Damage Reporting at Check-In
Damage found weeks after a job is hard to trace and slow to fix. With Beam, anything that comes back damaged can be reported on the spot during check-in. A ticket opens on the asset with its warranty, lifecycle and location in view, its status can be set to in repair so planners do not book it, and the repair is tracked to completion with its cost.
Use case in practice
- Report on the Spot: Log damage while scanning items back in, on a phone or at the desk.
- A Ticket on the Asset: The repair opens as a ticket linked to the damaged asset.
- Context for the Engineer: Warranty, lifecycle and location are in view on the ticket.
- Traceable Hand-Offs: The asset's history shows which job and which person had it before it came back.
- Repair Cost Tracking: Record the parts used and the cost as the repair is done.
Why it matters
- Faster Repairs: Damage is in the repair queue the day it comes back.
- Fewer Broken Items Sent Out: Damaged items are marked before the next job is packed.
- Accountability: Each damaged item can be traced to its last hand-off.
- Warranty Claims Made: Coverage is visible before you pay for a repair.
- Better Decisions: Repair history shows which items fail most often.
